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Privacy Policy

DEFINITIONS. Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”) and Payment Terms (“Payment Terms” or “Payments Terms”).

This Privacy Policy describes how BacheloretteStays LLC and its affiliates (“we,” “us,” “our,” or “BacheloretteStays”), process personal information in relation to your use of the BacheloretteStays Platform or Provided Third Party Services. Depending on where you live and what you are doing on the BacheloretteStays Platform, the supplemental privacy section listed below may apply to you.

1. PERSONAL INFORMATION WE COLLECT.

1.1 Information Needed to Use the BacheloretteStays Platform.

We collect personal information about you when you use the BacheloretteStays Platform. Without it, we may not be able to provide all services requested. This information includes:

1.1.1 Contact, Account, and Profile Information.

Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

1.1.2 Identity Information.

Where appropriate, we may ask you for an image of your government-issued ID (in accordance with applicable laws) or other verification information, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID.

1.1.3 Payment Information.

Such as payment account or bank account information. If you are not a BacheloretteStays user, we may receive payment information relating to you, such as when a BacheloretteStays user provides your payment card to complete a booking or an authorized person provides account information to receive payouts.

1.2 Information You Choose to Give Us.

You can choose to provide us with additional personal information, including:

1.2.1 Additional Profile Information.

Such as gender, preferred language(s), city, and personal description.

1.2.2 Information About Others.

Such as a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to BacheloretteStays for the purposes described in this Privacy Policy and you have shared the BacheloretteStays Privacy Policy with them.

1.2.3 Biometric Information.

Such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law.

1.2.4 Other Information.

Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with BacheloretteStays and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

1.3 Information Automatically Collected by Using the BacheloretteStays Platform and Our Payment Services.

When you use the BacheloretteStays Platform and Payment Services, we automatically collect certain information. This information may include:

1.3.1 Geolocation Information.

Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

1.3.2 Usage Information.

Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the BacheloretteStays Platform, and other actions on the BacheloretteStays Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created an account or logged in.

1.3.3 Device Information.

Such as IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an account or logged in.

1.3.4 Cookies and Similar Technologies
1.3.5 Payment Transaction Information.

Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

1.4 Information We Collect from Third Parties.

We may collect personal information from other sources, such as:

1.4.1 Third-Party Applications.

If you choose to link, connect, or login to the BacheloretteStays Platform with a third-party service, such as Google, Facebook, and WeChat, you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. For Provided Third Party services, we may have access to some or all of your account information with them. For any Third Party Services, Provided or otherwise, will have their own privacy policies which apply to you if you use those services and may differ from ours. We are not liable for any Third Party Service privacy policy violations or issues that occur through your use of the Third Party Service.

1.4.2 Background Information Providers.

For Members in the United States, To the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. We may use your information, including your full name and date of birth, to obtain such reports.

1.4.3 Damage Insurance Partners.

If a Host makes a claim under the Damage Insurance we provide to Hosts, we may access and view some or all information regarding your claim.

1.4.4 Complainants.

If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint.

1.4.5 Financial Institutions.

If you elect to pay with funds from your bank account, we may receive certain information from your financial institution, such as bank account details and account balance.

1.4.6 Flexible Payment Plans and Financing Providers.

If you elect to purchase a reservation and pay on an installment plan, we may receive certain information from the third-party provider, such as the payment schedule and actual payments on authorized payment plans.

1.4.7 Other Sources.

To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) Members and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the BacheloretteStays Platform, including from users of BacheloretteStays, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions from our partners. We may receive health information including, but not limited to, health information related to contagious diseases.

2. HOW WE USE INFORMATION WE COLLECT.

We use personal information as outlined in this Privacy Policy.

2.1 Provide, Improve, and Develop the BacheloretteStays Platform.

We may process this information to (not exhaustive):

• enable you to access the BacheloretteStays Platform and make and receive payments,

• enable you to communicate with others,

• process your request,

• perform analytics, debug, and conduct research,

• develop and improve our products and services,

• provide customer service training,

• send you messages, updates, security alerts, and account notifications,

• process, handle, or assess insurance claims or similar claims,

• personalize and customize your experience based on your interactions with the BacheloretteStays Platform, your search and booking history, your profile information and preferences, and other content you submit, and

• enable your use of our products and accommodation services.

2.2 Safeguard the BacheloretteStays Platform and Community.

We may process this information to (not exhaustive):

• study and combat discrimination,

• detect, prevent, assess, and address fraud and security risks,

• verify or authenticate information provided by you, including identity information, as described in Terms and Payment Terms and through any other means, including via the BacheloretteStays Platform or other communication,

• conduct checks against databases and other information sources, including background checks,

• comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public,

• resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests,

• enforce our agreements with third parties,

• determine eligibility for certain types of bookings, such as Instant Book,

• comply with law, respond to legal requests, prevent harm, and protect our rights (see Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights),

• enforce our Terms and other policies,, and

• assess or evaluate your interactions with the BacheloretteStays Platform and information obtained from third parties.

In certain cases, automated processes, which analyze your account and activities on the BacheloretteStays platform as well as information in relation to activities on and off the BacheloretteStays platform that can be associated with you, could restrict or suspend your access to the BacheloretteStays Platform if such processes detect activity that may pose a safety or other risk to BacheloretteStays, our community, or third parties.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

We may process this information to (not exhaustive):

• send you promotional and marketing messages, and other information,

• show, personalize, measure, and improve our advertising on advertising platforms,

• administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by BacheloretteStays or its third-party partners,

• analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and

• invite you to events and relevant opportunities.

2.4 Analyze and Share Your Communications.

We may review, scan, or analyze your communications on the BacheloretteStays Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites and, subject to applicable law, we scan and analyze all images uploaded to the BacheloretteStays platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities – such as evidence of child exploitation – for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing and Disclosure” section.

2.5 Provide Payment Services.

Personal information is used to enable, or authorize third parties to use, Payment Services, such as to (not exhaustive):

• detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,

• comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement,

• enforce the Payment Terms and other payment policies, and

• provide and improve Payment Services.

3. SHARING AND DISCLOSURE.

3.1 Sharing With Your Consent or at Your Direction.

Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your BacheloretteStays information, processing an insurance claim, applying for flexible payment and financing products, or participating in promotional activities by BacheloretteStays partners or third parties.

3.2 Who We Share With.

We may share your information with:

3.2.1 Other Members.

To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in certain situations

3.2.2 Members’ Service Providers.

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the BacheloretteStays Platform to share information about the Guest with such third-party service providers. Other Members may use services other than BacheloretteStays to process your data, including email or reservation management software. Such services are outside of BacheloretteStays’s control and will be subject to applicable law.

3.2.3 Building Management.

We may share personal information of Hosts and Guests with the owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a building operator or property management company (“Building Management”), including booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. Guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.

3.2.4 Service Providers.

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the BacheloretteStays Services through third-party platforms and software tools, (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, (ix) review, scan, and analyze communications on the BacheloretteStays Platform for certain purposes, such as evidence of child exploitation, or (x) offer flexible payment plans and financing provided by a third-party credit provider see the Analyzing and Sharing Your Communications section for additional information. These providers have access to your personal information to perform these tasks, and may also disclose your information where required by law.

3.2.5 Corporate Affiliates.

To support us in providing, integrating, promoting and improving the BacheloretteStays Platform, Payment Services, and our affiliates’ services, we may share personal information.

3.3 Why We May Share Your Information.

We may share your information in order to:

3.3.1 Build Your Public Profile.

Information you share publicly on the BacheloretteStays Platform may be indexed through third-party search engines. We may make certain information publicly visible to others, such as:

• listing pages that include information such as the Accommodation’s approximate or precise location description, calendar availability, profile photo, aggregated demand information, and additional information you choose to share,

• reviews, ratings, and other public feedback, and

3.3.2 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.
3.3.2(i) Disclosure.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against BacheloretteStays, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability,, (iv) enforce and administer our agreements with Members, including our Terms, (v) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning BacheloretteStays and/or third parties, in accordance with applicable law, or (vi) protect the rights, property or personal safety of BacheloretteStays, its employees, its Members, or members of the public.

3.3.2(i)(a) To Tax Authorities.

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations.

3.3.2(ii) Notification.

Where appropriate and/or legally required, we may notify Members about legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to BacheloretteStays, our Members, or expose BacheloretteStays to a claim of obstruction of justice.

3.3.3 Effectuate Business Transfers.

If BacheloretteStays undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction, such as due diligence. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. THIRD-PARTY PARTNERS AND INTEGRATIONS.

4.1 Third-Party Service Terms.

Parts of BacheloretteStays may link to third-party services. BacheloretteStays does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers.

5. YOUR RIGHTS.

You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.

5.1 Managing Your Information.

You can access and update some of your personal information through by communicating with us at the contact in our FAQ or through Provided Third Party services when applicable. You are responsible for keeping your personal information up to date.

5.2 Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.

5.3 Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

5.3.1 Legitimate Business Interests.

We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a BacheloretteStays Listing or account for fraud or safety reasons, we may retain information from that BacheloretteStays Listing or account to prevent that Member from opening a new BacheloretteStays Listing or account in the future.

5.3.2 Legal, Tax, Reporting, and Auditing Obligations.

We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations.

5.3.3 Shared Information.

Information you have shared with others, such as Reviews and forum postings, may continue to be publicly visible on BacheloretteStays, even after your BacheloretteStays Listing or account is canceled.

5.3.4 Residual Copies.

Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6. SECURITY.

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

7. TERM.

This agreement between you and BacheloretteStays reflected by Privacy Policy is effective when you have a Listing on the BacheloretteStays Platform, use the BacheloretteStays Platform in any capacity, or receive or view these terms via the platform or any communication method we have used to communicate with you previously or that you have indicated explicitly or implicitly is a method by which you can be reached, and remains in effect through any continued access of the Platform.

8. CHANGES TO THIS PRIVACY POLICY.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy. In case of material changes, we will also make a good faith effort to notify you via the platform or any communication method or we have used to communicate with you previously or that you have indicated explicitly or implicitly is a method by which you can be reached, of the modification prior to the revisions taking effect. If you disagree with the revised Privacy Policy, you can cancel your BacheloretteStays Listing(s) or account and notify us at the contact in our FAQ of your rejection of the revised terms.

9. CONTACT INFORMATION.

If you have any questions about this privacy policy please email us at the contact in our FAQ

SUPPLEMENTAL PRIVACY POLICY

If you reside in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, or are otherwise protected by privacy or consumer health data laws in those jurisdictions, the following sections apply to you.

S1. ONLINE CONTACT INFORMATION.

Consistent with applicable law, you can exercise any of the rights described in this section by contacting us by email to the contact in our FAQ. If you have any questions, you may also contact us at the contact in our FAQ with the subject “Privacy Contact.”

S1.1 Verification.

Please note that you may need to verify your identity and request before further action is taken. As a part of this process, you may be required to provide personal information, such as your name, state of residence, phone number, and email address associated with your account, and/or government identification.

S1.2 Authorized Agent.

Consistent with applicable law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, we may require that (i) you or your authorized agent provide a valid power of attorney; (ii) the agent provide proof that the you gave the agent signed, written permission to submit the request; (iii) you verify your identity with us; and/or (iv) directly confirm with us that the you provided the authorized agent permission to submit the request.

S2. YOUR RIGHTS.

S2.1 Right to Access.

Consistent with applicable law, you may submit a verifiable consumer request to access, in a portable and (if technically feasible) readily-usable form, the personal information that we have collected about you as well as more information about our data practices. For more information about how we collect, use, and disclose personal information for business purposes, please review this privacy policy.

S2.2 Right to Delete.

Consistent with applicable law, you may submit a verifiable consumer request to delete your personal information.

S2.3 Right to Correct.

Consistent with applicable law, you may submit a verifiable consumer request to correct inaccuracies in your personal information held by BacheloretteStays.

S2.4 Right of Non-Discrimination.

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the service may change or no longer be available to you. Any differences in the services are related to the information provided.

S2.5 Appeal of Consumer Rights Request.

To appeal a refusal to take action on your request, please see the instructions in our response to your request or submit your appeal in writing by contacting us at the contact in our FAQ with the subject “Appeal of Consumer Rights Request.”

S3. OPT-OUTS.

S3.1 Personalized Advertising Opt-Out.

We do not sell personal information. However, we do process personal information for purposes of displaying advertisements that are selected based on users’ online activities over time and across different sites, services, and devices. We also engage in automated processing that could affect you. Consistent with applicable law, you may opt out of such processing.

S3.2 Opt-out Signals.

We strive to honor opt-out preference signals where required by applicable law. When we detect an opt-out preference signal, we will make reasonable efforts to honor such opt outs for jurisdictions that require them. Please note that your opt-out preference signal might only apply to the particular browser, device, or technology that you use to opt-out. The opt-out preference signals are offered by a third party that we do not control. Please see the opt-out preference signal settings and policies for more information.

S3.3 Right to Opt-Out for the Purposes of Profiling for Decisions That Produce Legal or Similarly Significant Effects.

Consistent with applicable law, you may have the right to opt-out of processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects.

S3.4 Opt-Out of Processing or Limit Use and/or Disclosure of Sensitive Personal Information.

Certain categories of personal information that we collect and use might be “sensitive” under data privacy laws. Consistent with applicable law, you may have the right to limit certain uses or disclosures of your sensitive personal information or opt-out of processing of your sensitive personal information.

S4. OTHER INFORMATION.

S4.1 Withdrawing Consent.

If we are processing your personal information based on your consent you can withdraw your consent at any time by changing your account settings or, consistent with applicable law, by emailing to the contact in our FAQ specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

S4.2 Sensitive Data Inferences.

We may process inferences from your sensitive data for the purposes discussed in this privacy policy. In the event that we do, we will retain the inferences until we have fulfilled the purpose for which we collected them. We will delete such inferences in accordance with this privacy policy.

S4.3 De-Identification.

Consistent with applicable law, we commit to maintain and use information in de-identified form and not to attempt to re-identify the information. We may use such information in de-identified form or otherwise as consistent with applicable law.

S4.4 Third-Party List.

Consistent with applicable laws, you may request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties.

S5. CALIFORNIA RESIDENTS.

If you live in California, or are otherwise protected by privacy or consumer data laws in California, this section applies to you.

S5.1 Sale and Sharing of Data.

We do not sell personal information to third parties; we are not data brokers and do not put personal information on the open market. We do not knowingly sell or share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the BacheloretteStays Platform and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the BacheloretteStays Platform and elsewhere based on users’ online activities over time and across BacheloretteStays, services, and devices. Consistent with applicable law, you may opt out of such processing by emailing us to the contact in our FAQ.

S5.2 Information Pertaining to California Consumer Requests.

You can find information about consumer requests we received and processed under the California Consumer Privacy Act during the previous calendar year by emailing us to the contact in our FAQ.

S6. NEVADA AND WASHINGTON RESIDENTS.

If you live in Nevada or Washington, or are otherwise protected by privacy or consumer data laws in Nevada or Washington, this section applies to you.

S6.1 Consumer Health Data Privacy Policy.

Some of the categories of information you choose to provide to us may be considered “consumer health data.” We may collect, use, and share this information pursuant to this privacy policy. Please review this privacy policy in full for information about these categories of personal information, the sources from which we collect personal information, the categories of third parties and affiliates with which we share personal information, and other important information.

S6.2 Right to Cease Collection and Sharing of Consumer Health Data.

Some of the categories of information you choose to provide to us may be considered “consumer health data.” You may have the right to appeal the denial of any of these rights in a manner that will be provided to you if we deny a data request.

S7. VERMONT RESIDENTS.

If you live in Vermont, or are otherwise protected by privacy or consumer data laws in Vermont, only this section eight applies to you. BacheloretteStays will not share information it collects about you with its affiliates or third parties (both financial and non-financial), except as required or permitted by your state’s law.